Refunds

Return and Refund Policy

Last updated: February 06, 2020

Thank you for shopping at The Fitness Movement operated by The Fitness Movement.

If, for any reason, You are not completely satisfied with a purchase we invite you to review our policy on refunds.

The following terms are applicable for any courses that you purchased with us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to The Fitness Movement, 158a Westbourne Street Hove BN3 5FB – East Sussex , United Kingdom.
  • Service refers to the Website.
  • Website refers to The Fitness Movement, accessible from https://www.thefitnessmovement.co.uk
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: info@thefitnessmovement.co.uk

We will reimburse You no later than 14 days from the day on which We receive Your order cancellation notice. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

N/A

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info@thefitnessmovement.co.uk

What our students are saying

Trustpilot Logo verified reviews. View more here

Trustpilot Stars

""I have worked with James and The Fitness Movement for a number of years and can not recommend them highly recommend enough. Reliable , flexible and always totally professional .""

Simon Chisholm

Trustpilot Stars

""I was looking to do my personal trainer course for a long time, when I saw these guys on Instagram. There content was brilliant and so simple to understand how it all works. I spoke to James, who answered everything I could think of, with no pressure whatsoever to buy there and then, but just gave me confidence in doing it and help the whole way through. Now booked :)""

Tom Stance

Trustpilot Stars

"James from the fitness movement has been incredibly supportive since I first enquired about studying with them. Answering all my queries and helping me choose the best course for me. He is always on the other end of the phone for support and to assist with anything and we keep in contact with weekly google hangouts!"

Charlotte Sandiford Watts

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